Terms of Use

My Endo Physio Pty Ltd (ACN 701 316 225) Effective: 11th September 2026

1. Your agreement

My Endo Physio provides endometriosis, pelvic-health and movement education through myendophysio.com and our storefront. Products are for adults aged 18 and over; parents cannot purchase access for minors. We serve customers internationally, subject to applicable law and service availability.

Before purchase, you accept these Terms, our Medical Disclaimer and the product details agreed at checkout. We send a confirmation you can keep. Our Privacy Policy explains information handling; accepting these Terms does not consent to optional marketing or tracking.

2. Education and safety

Products and membership provide general education, not individual assessment, treatment, exercise prescriptions or health monitoring. Follow the Medical Disclaimer and activity warnings, and consult your practitioner about suitability. Results vary; do not delay care or change prescribed treatment because of our content.

Support is for product enquiries, not personal medical advice or emergencies. In an emergency, call 000 in Australia or your local emergency number.

3. Purchases and standalone access

The product page and checkout state what you receive, delivery, technical requirements, access duration, currency and total price including applicable taxes and mandatory charges. You can correct your order before paying. Your contract starts when we accept the order and send confirmation; declined orders are refunded.

Stan Store supports checkout and delivery, with Stripe processing payments. My Endo Physio is the seller. Your bank may charge additional currency-conversion or international-transaction fees.

One-off purchases: You pay once unless a fixed-price payment plan is expressly offered with its total commitment and schedule. This is separate from membership.

Downloads: Access begins as stated at purchase. Files sold for ongoing personal use may be retained for that use.

Standalone masterclasses: Hosted access lasts for the period stated at checkout, independently of membership. Cancelling membership does not cancel a separately purchased masterclass. Future updates or release schedules are included only if promised.

If we discontinue hosted masterclass access early, we normally give at least 30 days’ notice and maintain agreed access, offer an alternative for you to accept (such as a download), or provide an appropriate refund for access we cannot supply. Urgent safety or legal issues may require earlier action. Statutory remedies remain available.

4. Monthly membership

Billing: Membership is paid monthly in advance and automatically renews until cancelled, with no commitment beyond the current paid month. The price and recurring arrangement appear at checkout; your confirmation or account shows the renewal schedule.

Cancellation: Use the subscription-management link or email [email protected], identifying your purchase. Cancel before the next charge to stop that renewal. For email requests, the time we receive them counts. We confirm cancellation and correct charges made after a timely request.

Access continues through your paid period, with no partial-month change-of-mind refund, subject to section 5. Masterclasses included in membership follow this same access period. Separately purchased products retain their own entitlements; files expressly provided for ongoing personal use may be kept.

Unsubscribing from marketing does not cancel membership. A request to close your membership account stops renewals; we explain any earlier loss of access before closure.

Failed payments: We notify you about retries or suspension. We do not accumulate successive monthly charges during suspended access without agreement. Cancellation stops future renewal attempts; lawful amounts already owed remain payable.

Price increases: We give at least 30 days’ email notice of the new price and affected renewal. You can cancel before it applies. Paid periods are unchanged, and we obtain fresh agreement where required.

Discontinuation: We normally give at least 30 days’ notice, stop future charges and refund any prepaid period we cannot provide. Urgent safety or legal issues may require earlier action. Separate purchases retain their own terms and statutory rights remain available.

5. Refunds and consumer rights

Nothing in these Terms limits rights or remedies that cannot legally be excluded, including Australian Consumer Law guarantees and applicable local protections. Faulty, misdescribed, undelivered or otherwise non-conforming products may entitle you to a remedy, including a refund, repair, replacement or compensation as applicable. Voluntary refund deadlines do not limit those rights.

Subject to these rights and any additional guarantee offered before purchase:

• Downloads: no change-of-mind refunds after delivery, download or access.
• Standalone masterclasses/recordings: no change-of-mind refunds once access is provided.
• Membership: cancellation stops future renewals and does not refund the current paid period.

Statutory cooling-off: Where UK/EEA distance-selling rules give you a 14-day cancellation right, you can cancel within 14 days of the contract without a reason. Missing required information can extend this period.

For paid online digital content, that right ends when supply begins only if you first expressly consent to early supply, acknowledge losing the right and receive the required contract confirmation. Terms acceptance or access alone is insufficient. Our global consent process does not create a cooling-off right where local law provides none.

For services or mixed subscriptions, immediate access does not automatically remove cancellation rights. Charges for early service provision, or loss of cancellation rights on full performance, apply only where the required information, express request/consent and other legal conditions are met.

To exercise a statutory cancellation right, email a clear statement to [email protected]. We refund amounts due without undue delay and within the legal deadline, normally 14 days after notice. Faulty-content remedies remain available after cooling-off rights end.

Optional cancellation form: “To My Endo Physio Pty Ltd, [email protected]: I cancel my contract for [product], ordered on [date], order number [number]. Name and contact details: [details]. Date: [date].” Sign only if submitted on paper.

For other refund requests or complaints, email your order details and the issue. We respond promptly and meet applicable legal deadlines. Refunds use the original payment method unless another lawful arrangement is agreed. A full refund normally ends the corresponding entitlement.

6. Content and accounts

Our content belongs to us or our licensors. Your licence is personal and non-transferable for the agreed period. Download or print only where permitted. Do not share accounts, redistribute or commercially reuse content, record videos for redistribution, scrape protected content or use it for AI training without permission, except as the law allows.

You may privately show purchased material to your treating practitioner. Keep login details secure and report misuse. Do not disrupt the service or post unlawful content, others’ private information or personal medical advice. Honest reviews, complaints and regulator reports are permitted.

If comments are enabled, you retain ownership and allow us to host and moderate them. Promotional use of feedback requires separate written permission, which you can withdraw for future use and removal from channels we control. Private messages are not licensed for public display.

7. Changes and ending access

We may correct content and maintain the service, taking reasonable care to minimise disruption. For material reductions beyond the discontinuations covered above, we normally give 30 days’ notice and offer an acceptable alternative or appropriate refund where agreed access cannot be supplied. Urgent safety or legal issues may require earlier action.

We may reasonably suspend or end access for a material breach, security issue or genuine safety risk. We explain the reason and allow an opportunity to resolve it where appropriate. Termination stops future charges and does not automatically forfeit prepaid amounts or refund rights.

Changes to these Terms do not retrospectively reduce existing purchases or paid periods. Material changes to future membership periods require at least 30 days’ email notice and an opportunity to cancel. Required urgent legal changes may apply sooner, with applicable remedies preserved.

8. Responsibility and disputes

We remain responsible as required by law. We do not exclude liability for fraud, death or personal injury caused by negligence, or non-excludable consumer rights. Practitioner clearance does not remove our responsibilities for our instructions. To the extent lawful and fair, we are not responsible for business losses from unauthorised commercial use.

Business transfers must honour existing entitlements and include required customer notices. Events beyond our control do not remove statutory remedies. If a term is invalid, the remainder applies where legally possible.

NSW law applies, subject to mandatory local protections. NSW courts have non-exclusive jurisdiction; you retain access to courts, tribunals and regulators available under applicable law.

My Endo Physio Pty Ltd (ACN 701 316 225) Email: [email protected]